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  1. Navigate to the My device view
  2. Select the device to lock
  3. Click Unlock device
  4. You will be asked to confirm the action.
  5. Click Unlock to unlock it.

Enable lost mode

Enable lost mode on device. This is only supported on iOS devices. This command locks the device so that even the user can not unlock it. You can set message, phone number and footnote to be shown on the device lock screen. Either message or phone number must be set.

After the lost mode has been enabled, it is possible to locate the device.

Image Added

Disable lost mode

Disables lost mode on device. This command should be executed after the lost mode has been enabled and the device is found. There is no other way to unlock the device when lost mode is enabled.

Execute arbitrary command

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  1. Click Open direct WSDM session
  2. A window opens to ask to open a new session or close a previously opened session

    Click Open session to open it and the control window.
  3. Session control window opens
  4. Run any of the commands:

    Lock

    Locks the device, as described above in Lock device. You will be asked for a lock code that you can use to unlock the device manually.

    Unlock

    Unlocks a previously locked device, as described above in Unlock device.

    Report status

    Asks for a status report.

    File browser

    Opens the file browser to browse the file system of the device, as described below in File browser (WSDM session).

    End session (client)

    Ends the session immediately. You need to reconnect to perform further commands.

    Reconnect

    Reconnects to the client in case you have ended the session.

  5. Click the close × button in the top-right corner of the window to close the session.
  6. If the session is still open, you will be asked whether to close it or leave open.

    Click End session to end it or Keep session alive to leave it open.

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