This article describes the basic tasks in managing the organisation configuration, as well as users and devices.

Typically, bigger organisations have one or more managers who set up the service and then have separate support personnel working at a support desk, handling daily requests.

Any of the tasks can be performed by administrators in the master/vendor organisation, as well as by the service supervisor.

Creating an Organisation

• Planning for a New Organisation

• Creating the new organisation with the master organisation or vendor (see Master/Vendor Guide)

Organisation Configuration Tasks

All of these are covered in Initial Setup Tasks for New Organisations. While many of them are required at first when setting up the organisation, they also require further routine administration.

• Setting up user, manager, and resource templates (see Account Templates)

• Setting up Device Templates

• Managing organisation managers (Manager Accounts)

• Administering organisation certificates (SSL/TLS, VPP, AET, DEP, etc) – see Basic Organisation Settings

• Setting up device compliance rules (see Device Compliance)

Support Management Tasks

The following are typical user (subscriber) support tasks:

• Managing users
  
  

  • Adding users when new employees or other subscribers need to be registered.
    This is generally done in User Accounts (Device Owners). You can also Import Accounts.

  • Disabling/enabling and removing users

  • Changing passwords

• Managing devices
  
  

  • Adding new devices.
    This is done either in the Device Inventory or when adding a New User and a Device at the same time. Your workflow could also include batch-importing accounts and devices from other services (see Import Accounts and Export and Import).

  • Handling user requests

    • Locate/lock/unlock/wipe a device, which require selecting a device in the Device Inventory and executing appropriate Device Commands.

• Enforcing Device Compliance to various compliance rules.