Lock and Unlock a Device

Owned by Kari Mattsson
2017-07-31
2 min read

A device can be locked to prevent using it in case of theft or loss. All the information in the device is kept untouched and you can later unlock it remotely.

Locking a device requires that it is connected to the Internet. If it is not, it will be locked once it connects. It is possible to prevent locking a device, such as by removing the device management client, unless removing it is prevented in device settings.

Locking a Device

You can lock your device as follows:

  1. Navigate to the My device view
  2. Select the device to lock
  3. Click Lock device
  4. You will be asked to confirm the action.

    Select the options if necessary

    Only add task to queue, don't execute it right away

    Normally, the lock command is executed immediately. With this option, it is added to command queue, where it is executed in turn with other commands. If the queue is empty, it will be executed immediately.

    Use random code

    Normally, a random lock code is used. The code is stored in the service, where you can again unlock the device. Unchecking the option makes the window as for New lock code, which you can use more easily to unlock the device manually.
    You can use the lock code to unlock the device in its lock screen, as well as manually remove the password protection in Android device settings.

  5. Click Lock to lock the device


Warning

Do not remove a device from the service while it is locked. If you do not have the lock code, removing a locked device will make it impossible to unlock it again.

Unlocking a Device

Unlocking in the Self-Service Portal

You can unlock a previously unlocked device in the service as follows:

  1. Navigate to the My device view
  2. Select the device to lock
  3. Click Unlock device
  4. You will be asked to confirm the action.
  5. Click Unlock to unlock it.

Unlocking in the Device

You can unlock the device in the device itself, assuming that you have the lock code. The lock code is simply a password protection for the lock screen. You can find it in Device diagnostics. First, you can unlock the lock screen by using the code. Second, if you want to remove the lock altogether, go to device settings and change the protection for the lock screen. How you do that depends on your device, be it Android, iOS, or something else.