My Devices
- Kari Mattsson
- Anonymous
The My devices section in the self-service portal shows all your devices and allows performing various tasks on them.
New devices are registered by an administrator (organisation manager) in your organisation or by a service provider. It is also possible to register new devices using a self-service installation code in the device.
The view has the following sections:
Devices
The list shows basic details of the devices.
- Device ID
- Your device model
- Phone Number
Device Tasks
You must have a device selected to perform tasks on them. If you have multiple devices, you can perform some tasks on all selected devices.
The available device tasks are as follows.
Note
| Task | Description | Reference |
|---|---|---|
| Diagnostic information | Shows various technical diagnostic information about the device. | – Out of scope of this manual |
| Edit settings | Edit device settings (technical) | – Out of scope of this manual |
| Lock device | Remotely locks the device so that it cannot be used. | Lock and Unlock a Device |
| Unlock device | Remotely unlocks a previously locked device. | Lock and Unlock a Device |
| Install application | Manage installed applications on the device. | Managing Applications |
| Enterprise wipe | Wipes organisation apps and data, while leaving all personal apps and data intact. | Full Wipe and Enterprise Wipe |
| Wipe device to factory settings | Wipes the device entirely empty. | Full Wipe and Enterprise Wipe |
| Request location update | Request location updates to track the device for a period | Locating a Device |
| View reported locations | View locations reported earlier during requested or scheduled tracking | Locating a Device |
Messages
At the bottom of the view, you can view messages broadcast to all users in your organisation. These are the same as should be visible in the EMM client app in the devices.
